Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Point of View
April 26, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Top 10 Report
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Point of View
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 09, 2018Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
Point of View
February 07, 2018This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 02, 2018This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
Point of View
February 01, 2018How building a digital foundation is essential to the success of the modern insurance company.
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 31, 2018Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
Point of View
January 30, 2018This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 26, 2018This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 26, 2018This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018A number of the main predictions of drivers for investment in cyber security services in 2018.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
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