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More HFS Banking and Insurance Research

Point of View

Industry Impact – The Life Sciences Value Chain

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

Point of View

Industry Impact – The High-Tech Operations Value Chain

This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact—The Retail and CPG Operations Value Chain

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

Point of View

Generali Case Study: Every Insurer Needs a Solid Foundation for Digital

How building a digital foundation is essential to the success of the modern insurance company.

Point of View

Allianz Takes an Ecosystem Approach to Intelligent Automation

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.

Point of View

Industry Impact—The Insurance Operations Value Chain

Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.

Point of View

Industry Impact—The Travel, Hospitality, and Logistics Value Chain

This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact – The Energy Operations Value Chain

This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact – The Utility Operations Value Chain

This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact – The Banking and Financial Services Value Chain

This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact – The Telecom Operations Value Chain

This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Cyber Security Services: What’s in Store for 2018?

A number of the main predictions of drivers for investment in cyber security services in 2018.

Point of View

Infographic: The State of Automation in Insurance

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Infographic: The State of Automation in Banking

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Infographic: The State of Automation in Healthcare

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Infographic: The State of Automation in Manufacturing

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Infographic: The State of Automation in Telecoms

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Did TCS Discover a Time Portal Back into the Days of Mega-Deals?

The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.

Point of View

IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

Competitive Intelligence

A Buyers’ Guide to EXL Services

A comprehensive view of EXL Services capabilities

Point of View

The Blockchain Reality Check: Where Are We and What Can We Expect in 2018?

This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these

Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Insurance

This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.

Point of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.

Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

Point of View

Emerging AI Use Cases in Financial Services

An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery

Point of View

2018 Poised To Be the Tipping Point for Enterprise Mobility in Insurance

Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.

Top 10 Report

Blueprint Snapshot: Insurance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.

Point of View

The Power Of A Generative Ecosystem in Health and Human Services

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

Point of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

Top 10 Report

Blueprint Snapshot: Banking and Finance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.

Point of View

Growth Beats Cost-Cutting As Insurance Stares at Disintermediation

"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives

Point of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

Top 10 Report

HfS Blueprint: Insurance As-a-Service 2017

This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.

Competitive Intelligence

A Buyers’ Guide to Sutherland Global Services 2017

A comprehensive view of the services capabilities of a Service Provider

Point of View

What Difference Does Design Thinking Make in Healthcare Services?

Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.

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