Research & Insights

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Operational Playbook

Care delivery must adopt AI strategically to survive the 21st century

US hospitals are at risk of closure due extreme financial distress. Their CIOs can alleviate challenges by smartly enabling AI.

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Highlight Report

UiPath’s WorkFusion acquisition reframes the compliance operating model

UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.

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Point of View

Stop confusing agentic AI with generative AI!

GenAI creates but Agentic AI acts. Don't confuse the two.

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Point of View

Before AI breaks the market, let’s break the monopoly

Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.

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Highlight Report

Drop the “captive” label and own your role as an AI capability center

HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.

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Point of View

Stop treating FDE as optional: Your AI Flywheel will not spin without it

Who actually wires AI into your live systems, governs it in production, and makes it keep working?

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Highlight Report

Genpact FOCUS 2026 signals an operating model reset for agentic AI

Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.

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Point of View

Robotaxis aren’t a tech problem; it’s about trust and accountability

Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.

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Market Impact Report

Agentic AI forever changes the telco operating model

Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.

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Challenger Series

HFS Challenger: IGT Solutions

IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.

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Highlight Report

CTOs must go beyond traditional approaches to plug the regulatory-velocity gap

As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.

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Point of View

AI is not the end of work, but the start of a new chapter

We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.

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