Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 19, 2026 Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
February 13, 2026 This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
February 5, 2026 Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
February 4, 2026 Rethinking AMS performance: A challenger model for faster resolution and leaner operations.
February 3, 2026 We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 3, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
February 2, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 28, 2026 The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
January 21, 2026 Redesigning the operating model of insurers with digital labor at the core.
January 19, 2026 HFS Research and Infosys recently convened a closed-door banking roundtable to explore the friction with AI.
January 15, 2026 AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
January 6, 2026 Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
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