Accurate, visionary, and thought-provoking insight into issues that impact your business.
March 5, 2026 Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
March 5, 2026 Telco leaders explain how agentic AI shifts the operating model from siloed automation to cross-domain orchestration.
February 27, 2026 IGT Solutions wins the HFS Challenger accolade by industrializing AI-first CX at scale across travel and beyond.
February 24, 2026 As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.
February 19, 2026 We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
February 19, 2026 Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
February 13, 2026 This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
February 5, 2026 Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
February 4, 2026 CIOs learn how Quinnox's Services-as-Software model rewires AMS delivery for faster resolution and measurable throughput gains.
February 3, 2026 We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 3, 2026 A survey of 101 US enterprise leaders reveals that only 15% have AI at run-state, yet 60% expect 30%+ BPO productivity gains.
February 2, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
