Research & Insights

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Point of View

Services are starting to scale beyond headcount, signaling an early pivot to SaS

Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.

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Highlight Report

While GenAI promises falter, WNS InfoTurf.ai makes productivity real

Productivity will decide who owns the AI future and tools like InfoTurf.ai will help you stay on the winning side.

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Highlight Report

Scale value by embedding agentic AI in core ops

Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.

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Market Impact Report

Five bold ambitions of future-ready BFSI GCCs

GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.

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Highlight Report

Get ROI, not just code, with Ascendion’s one-stop product engineering shop

Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.

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Data Viewpoint

Data debt can cripple an enterprise, and Agentic AI is the solution

Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.

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Point of View

Enterprises must prepare urgently as AI will flip the tax and audit models soon

AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.

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Point of View

Energizing consumer engagement and bridging the payer-provider divide with GenAI

GenAI can accelerate value realization from vertically integrated healthcare enterprises and help bridge the payer-provider disconnect.

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Highlight Report

BlackLine’s focus on data fundamentals will set you up for GenAI success

BlackLine is focused on closing the data gap to establish the right foundation for GenAI.

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