A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
November 14, 2025AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Point of View
July 13, 2023Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.
Highlight Report
July 05, 2023Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.
Highlight Report
June 28, 2023There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.
Point of View
June 28, 2023Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
Hot Tech
June 21, 2023Alaffia health addresses healthcare payment integrity through its AI-powered capabilities.
Highlight Report
May 31, 2023Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.
Highlight Report
May 25, 2023Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.
Highlight Report
May 24, 2023Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.
Highlight Report
May 19, 2023Accenture is using the metaverse to scaele manager and negotiator capabilities.
Market Vision Paper
May 15, 2023Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
Competitive Intelligence
May 15, 2023A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Point of View
May 12, 2023Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.
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