A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Hot Tech
June 21, 2023Alaffia health addresses healthcare payment integrity through its AI-powered capabilities.
Highlight Report
May 31, 2023Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.
Highlight Report
May 25, 2023Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.
Highlight Report
May 24, 2023Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.
Highlight Report
May 19, 2023Accenture is using the metaverse to scaele manager and negotiator capabilities.
Market Vision Paper
May 15, 2023Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
Competitive Intelligence
May 15, 2023A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Point of View
May 12, 2023Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.
Highlight Report
May 10, 2023Without purpose and empathy, old-school management will be left behind.
Highlight Report
May 10, 2023EY unleashes Microsoft Azure based OpenAI on its managed services for payroll
Highlight Report
May 09, 2023Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.
Highlight Report
May 05, 2023Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.
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