A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
May 15, 2023A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Competitive Intelligence
May 15, 2023A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
Point of View
May 12, 2023Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.
Highlight Report
May 10, 2023Without purpose and empathy, old-school management will be left behind.
Highlight Report
May 10, 2023EY unleashes Microsoft Azure based OpenAI on its managed services for payroll
Highlight Report
May 09, 2023Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.
Highlight Report
May 05, 2023Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.
Horizons Report
May 04, 2023The report evaluates the leading service providers in Digital Marketing and Sales services.
Market Impact Report
April 24, 2023This report dives into how employee experience is defining the digital workplace.
Competitive Intelligence
April 20, 2023A look at how UST performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how LTIMindtree performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how Foundever performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how Hexaware performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how TCS performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how RRD performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how PwC performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how Cognizant performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how Coforge performed in the HFS Horizons: Metaverse Services Providers, 2023.
Competitive Intelligence
April 20, 2023A look at how Capgemini performed in the HFS Horizons: Metaverse Services Providers, 2023.
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