A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Data Viewpoint
February 22, 2021Our recent study shows an appetite for decision support technologies across several industry verticals
Highlight Report
February 22, 2021IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
Point of View
February 19, 2021Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation
Highlight Report
February 19, 2021In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of
Point of View
February 17, 2021With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
Highlight Report
February 16, 2021HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into
Highlight Report
February 11, 2021The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
Highlight Report
February 11, 2021Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
Data Viewpoint
February 11, 2021Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to
Point of View
February 09, 2021A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
Highlight Report
February 03, 2021Cybersecurity is more important than ever, and Atos’ recent flurry of M&A activity in the space could be exactly what enterprise need.
Point of View
February 03, 2021Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
Highlight Report
February 02, 2021Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living
Highlight Report
February 01, 2021Ditch the CRM focus and embrace an omnichannel strategy
Highlight Report
January 29, 2021ASR and NLU are the building blocks for intelligent self-service in the public sector
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Highlight Report
January 29, 2021In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
Point of View
January 27, 2021The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
Point of View
January 27, 2021The low down on process debt, digital natives, and automation in the cloud!
Highlight Report
January 12, 2021Accelerated by the pandemic, there is a secular shift in cloud adoption. To enable its clients’ cloud-powered enterprise transformations, Infosys has launched
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