HFS on Customer and Employee Experience

A collection of the latest views from the HFS analyst team on customer and employee experience.

More HFS Customer Experience Research

Highlight Report

Plan your talent transition: Energy’s problem is coming for all your industries

No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.

Point of View

Salesforce’s $8b Informatica bet—fixing enterprises’ data plumbing to fuel AI

With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.

Point of View

Energy and utilities trends: Enterprises are now infrastructure-heavy AND technology-led

This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.

Data Viewpoint

E&U buyers demand innovation, sharper go-to-market, and scalable execution

It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.

Point of View

Digital dinosaurs: Why chemical manufacturers are losing the e-commerce game

This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.

Competitive Intelligence

Accenture: Energy and Utilities Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Capgemini: Energy and Utilities Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Cognizant: Energy and Utilities Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

EY: Energy and Utilities Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Hitachi Digital Services: Energy and Utilities Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Infosys: Energy and Utilities Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

LTIMindtree: Energy and Utilities Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Publicis Sapient: Energy and Utilities Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

TCS: Energy and Utilities Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Wipro: Energy and Utilities Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Birlasoft: Energy and Utilities Services Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Cyient: Energy and Utilities Services Capabilities, 2025

A look at how Cyient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

Deloitte: Energy and Utilities Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

EXL: Energy and Utilities Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

Competitive Intelligence

HCLTech: Energy and Utilities Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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