A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
March 18, 2026Salesforce revamps partner program to drive outcomes, pushing partners beyond deal closure to real value delivery.
March 16, 2026Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
Competitive Intelligence
June 08, 2026A look at how HCLTech performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how EY performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Deloitte performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Cognizant performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Capgemini performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Accenture performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Atos performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Point of View
May 30, 2026GCCs stall on AI productivity because FTE economics punish it. Here’s how to rewire authority, talent, and rewards.
Horizons Report
May 28, 2026How service providers are turning SAP S/4HANA migrations into measurable business outcomes for the Global 2000.
Hot Tech
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
Competitive Intelligence
May 16, 2026A look at how Sonata Software performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 16, 2026A look at how Happiest Minds performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 16, 2026A look at how Cyient performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Birlasoft performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Atos performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Wipro performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Tech Mahindra performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how R Systems performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Persistent performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how LTTS performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
