A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
March 18, 2026Salesforce revamps partner program to drive outcomes, pushing partners beyond deal closure to real value delivery.
March 16, 2026Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
Competitive Intelligence
May 15, 2026A look at how Genpact performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how EY performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Cognizant performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Capgemini performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how ANSR performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Accenture performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Horizons Report
May 13, 2026Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.
Point of View
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Challengers' Code
April 15, 2026CIOs are questioning if traditional services result in business outcome, creating demand for AI-native specialists such as iOPEX.
Point of View
March 18, 2026Enterprise leaders must prepare now for the HR-quake of AGI, and the prospect of business units run with one human at the helm.
Point of View
March 18, 2026IBM’s HR transformation shows how CHROs can rebuild the operating model first and lead the shift to the agentic enterprise.
Highlight Report
March 18, 2026Salesforce revamps partner program to drive outcomes, pushing partners beyond deal closure to real value delivery.
Market Impact Report
March 17, 2026The leadership blueprint for turning AI momentum into disciplined, defensible scale you can defend.
Point of View
March 16, 2026Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
Challenger Series
February 27, 2026IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.
Highlight Report
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Point of View
January 02, 2026Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.
Highlight Report
November 25, 2025Quality today is about engineering trust at scale, not just finding defects.
Hot Tech
November 19, 2025CrewAI is reshaping enterprise automation with an AI agent orchestration platform in 60% of the Fortune 500.
Point of View
November 14, 2025AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
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