A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
May 07, 2025A look at how Tech Mahindra performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Fujitsu performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how NTT Data performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Data Viewpoint
May 06, 2025Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.
Data Viewpoint
May 05, 2025Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.
Point of View
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
Horizons Report
April 23, 2025An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
Highlight Report
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
Point of View
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Highlight Report
April 21, 2025Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.
Highlight Report
April 16, 2025Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
Point of View
April 10, 2025RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
Data Viewpoint
April 04, 2025Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.
Highlight Report
March 27, 2025Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
Competitive Intelligence
March 04, 2025A look at how Accenture performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how EY performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how HCLTech performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how Infosys performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how NTT DATA performed in the HFS Horizons: Telecom Service Providers, 2025
Competitive Intelligence
March 04, 2025A look at how Tech Mahindra performed in the HFS Horizons: Telecom Service Providers, 2025
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