A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
May 16, 2024A look at how Teleperformance performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how TELUS International performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Transcom performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Alorica performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how TTEC performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Cognizant performed in the HFS Horizons: Customer Experience Service Providers, 2024
Highlight Report
May 15, 2024EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
Highlight Report
April 30, 2024Randstad Digital is poised to make its mark in the digital transformation landscape.
Point of View
April 19, 2024Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving
Point of View
April 17, 2024Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
Highlight Report
April 10, 2024EY employs AI for enhanced employee experience, fostering growth, and productivity.
Market Impact Report
April 05, 2024400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.
Highlight Report
April 04, 2024Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.
Point of View
April 03, 2024Explore GenAI's role in shaping EX: excitement meets fear. Navigate privacy, data, and cultural shifts for a human-centric workplace.
Hot Tech
March 26, 2024The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.
Hot Tech
March 15, 2024The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.
Horizons Report
March 08, 2024This report assesses how well service providers help clients embrace innovation through customer experience and realize value.
Point of View
March 07, 2024RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.
Point of View
March 04, 2024IT firms mandate a return to office, but trust may help win the war for talent.
Point of View
February 14, 2024Complexities in our operations are hindering CX + EX.
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