A collection of the latest views from the HFS analyst team on data and decisions.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
Point of View
March 26, 2020Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
Point of View
March 25, 2020This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success
Point of View
March 25, 2020Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain
Point of View
March 24, 2020Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.
Point of View
March 20, 2020Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.
Point of View
March 18, 2020This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
Point of View
March 18, 2020In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
Point of View
March 13, 2020Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
Point of View
March 12, 2020Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.
Point of View
March 09, 2020As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
Point of View
March 06, 2020Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.
Point of View
March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
Point of View
March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 27, 2020A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
Point of View
February 26, 2020Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
Point of View
February 21, 2020The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its
Point of View
February 20, 2020Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
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