Webinars & Podcasts

Webinars & Podcasts

HfS Webinar: Standard Bank Case Discussion

Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation

Webinars & Podcasts

HfS Webinar: Enabling the first truly Digital Olympic Games

Experts from HfS Research, Atos and Rio2016 will discuss what infrastructure and support where needed to enable the explosion in digital consumption of the 2016 Olympic Games.

Webinars & Podcasts

HfS Webinar: Becoming an Intelligent OneOffice

Experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

Webinars & Podcasts

HfS Webinar: The Role of Contact Center in Omnichannel Strategy

Experts from HfS Research, HGS, Conduit Global, and Teleperformance discuss the role contact center plays in executing on an omnichannel strategy and how that will be changing in the future.

Webinars & Podcasts

HfS Webinar: Business Process Re-Imagination in the Cognitive Era

In this webinar, experts from HfS Research, IBM, and Waterfund discuss how cognitive platform based solutions and a design-thinking led approach allow for delivering a personalized, end-to-end frictionless experience.

Webinars & Podcasts

HfS Webinar July 20

Experts from HfS Research, Accenture and client organizations will discuss findings from the recent State of Cybersecurity and Digital Trust 2016 research

Webinars & Podcasts

HfS Webinar July 14

In this webinar, HfS experts, along with executives from Symphony Ventures and ADP, discussed the incredible opportunities for Robotic BPO.

Webinars & Podcasts

HfS Webinar June 23

Experts from HfS, emerging “As-a-Service” HR and F&A provider OneSource Virtual, KPMG, and Smith & Nephew, share insights into the progress of Plug and Play Digital Business Services and the considerations for the F&A function to make the leap.

Webinars & Podcasts

HfS Webinar – June 16 2016

Experts from HfS Research, IBM and Applied Materials discuss how applying Design Thinking and Intelligent Automation has helped them build better solutions to business problems.

Webinars & Podcasts

HfS Webinar: Smart Process Automation in Enterprise Business

Experts from HfS Research, WorkFusion and Ascension Health discuss how to solve for business outcomes through more integrated automation technologies.

Webinars & Podcasts

HfS Webinar: Finance in the Digital Age

Experts from HfS Research, Genpact, Mondelēz and KPMG discuss recent research that shows how digital is delivering a competitive advantage.

Webinars & Podcasts

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

Design Thinking can help service providers and buyers step outside the current processes and engagements and shift the impact of outsourcing.

Webinars & Podcasts

HfS Webinar: The Virtual Workforce – How RPA Liberates People

What will the future of RPA look like? Experts from the HfS Research webinar on the future of Robotic Process Automation.

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