See HfS Research and KPMG Shared Services and Outsourcing Advisory discuss the core findings of our recent study.
Webinar slides from the November 6, 2014 "The Line Between Hype and Reality for Robotic Process Automation" webinar, sponsored by Genpact and Automation Anywhere.
Slides from the February 27, 2014 webinar.
HfS Research hosted its first “Live and Unfiltered Outsourcing Debate between Buyers and Providers” on August 4, 2011. 700+ people listened as three buyers and three service providers shared their distinct world views and wisdom.
Hear from HfS' Phil Fersht and Tony Filippone, and PwC's Charlie Aird and Nick Atkin as they outline the fundamentals of Global Business Services. You can listen the the playback of the recording by clicking here, in addition to downloading the slides.