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Horizons Report

HFS Horizons: Generative Enterprise™ Services, 2023

The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.

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Point of View

Salesforce and IBM partner to bring the OneEcosystem™ to life

Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.

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Mphasis acquires and aggregates to meet CTOs’ AI needs

Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.

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Cognizant’s healthcare counter-offensive with segmentation and GenAI a likely winner

Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.

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WNS applies GenAI to a global insurer’s end-to-end claims process

WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.

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Point of View

If you aren’t using GenAI daily, get out of the way!

If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.

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Highlight Report

Infosys strikes a megadeal with Liberty Global to cement its presence in the telecom industry

Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.

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KPMG demonstrates there are many paths to building your innovation ecosystem

HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.

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IBM and Adobe partner to help CMOs get personal

IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.

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Point of View

Generative AI will bring more humanity into the workplace

GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.

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Point of View

Keep your options open when it comes to public or private LLMs

When it comes to large language models, leaders should avoid hitching their wagons to any one approach.

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Highlight Report

Genpact’s GenAI slashes insight-creation effort for life sciences and healthcare

Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.

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