Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
May 31, 2018 Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
May 28, 2018 Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 11, 2018 Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
May 9, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
April 24, 2018 When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
April 17, 2018 ‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 16, 2018 This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
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