Research & Insights

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Competitive Intelligence

Cognizant: Automation Services Capabilities, 2022

A look at how Cognizant performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Capgemini: Automation Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Accenture: Automation Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Automation Service Providers, 2022.

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Point of View

Employee benefits insurance provider gains “visibility at scale” through Skan

We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.

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Horizons Report

HFS Horizons: Automation Service Providers, 2022

This Horizons report examines the Automation capabilities of the 18 leading service providers.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Point of View

The next automation frontier is unstructured data

Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.

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Highlight Report

RPA at the crossroads—to ISV or not to ISV?

Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?

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Point of View

Make purpose your anchor in these uncertain times

Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.

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Highlight Report

Pega targets bot developers, but bottom-up must not be its only plan

Pega has reimagined its robotic automation developer experience for both professional and citizen developers.

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Point of View

Get a grip on how your enterprise processes work—before rushing to automate

How we got in such a process mess that we no longer know how work gets done in our organizations.

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Highlight Report

BP3 adds workload automation to its RPA-focused services

BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.

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