Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 12, 2021 A monthly rollup of merger and acquisition activity
April 9, 2021 70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
April 2, 2021 Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 26, 2021 Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
March 24, 2021 Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
March 23, 2021 This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
March 19, 2021 Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
March 19, 2021 WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
March 18, 2021 A monthly rollup of merger and acquisition activity
March 18, 2021 Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.
March 17, 2021 Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.
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