Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 9, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
December 8, 2020 In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
December 7, 2020 HFS' take of the acquistion of Slack by Salesforce
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
November 20, 2020 The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 18, 2020 This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
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