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Highlight Report

Navixus helps clients navigate the reimagined path of customer experience

Tech Mahindra’s advisory arm aims to transform CX and managed services

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Point of View

Enterprise service delivery preferences are moving towards managed services

Stark differences emerge between internally delivered services and third-party-delivered managed services.

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Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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Point of View

Outcome-centric governance is the key to enterprise adoption of GenAI

When operationalizing GenAI, beware of the hype and stay focused on the fundamentals

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Highlight Report

A partnership paradigm: Accenture and Vodafone’s shared services 2.0 strategy

Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.

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Point of View

GBS organizations of the future are growth enablers and resource wells for innovation

The pivotal shift from global to generative business services.

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Hot Tech

Hot Tech Digest – Top tech firms to watch (March 2024)

The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.

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Point of View

A new beginning for managed services—an enterprise perspective

All the factors for market adoption are converging; it’s time for enterprises to include managed services in their delivery mix.

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Point of View

Celonis’ object-centric approach drives smarter decisions up and down the supply chain

Celonis’ object-centric platform enables real-time, data-backed decision-making.

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Data Viewpoint

The quality of service providers’ partners impacts AWM firms’ ability to create value

Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.

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Highlight Report

Sutherland and FORVIS: A collaborative leap into consult-to-operate finance transformation

Sutherland has formed a partnership with FORVIS to explore OneEcosystem™ propositions.

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