Research & Insights

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Point of View

Eliminate data debt to unlock the full power of Agentic AI

The biggest barrier to AI success is the weight of legacy systems and outdated processes.

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Market Impact Report

Tariffs lit the fuse for bold enterprises to automate

Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.

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Hot Tech

HFS Hot Tech: Mindcorp.ai

Mindcorp.ai automates high-value knowledge work with 10,000+ AI agents, cutting a four-week Kearney analysis to one day.

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Point of View

Ditch same-old SaaS and differentiate with Services-as-Software

AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.

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Point of View

Services-as-Software and psychology biases break services pricing

AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.

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Hot Tech

HFS Hot Tech: AidenAI

AidenAI helps enterprises cut digital transformation costs by 60% and time-to-market by 55% with its agentic AiDAP platform.

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Point of View

Salesforce’s $8b Informatica bet—fixing enterprises’ data plumbing to fuel AI

With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.

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Point of View

Reimagine GCCs as innovation powerhouses—not cost sinks

Reimagine GCCs as innovation powerhouses—not cost sinks.

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Point of View

Agentic AI is redefining services—now, enterprises must redesign themselves

Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.

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Point of View

Margins, metrics, and mindsets: Rewiring global services for purpose and impact

Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.

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Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

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Highlight Report

Innova Solutions’ Orion empowers GCC leaders to articulate their strategic value

Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.

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