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Highlight Report

GCCs, stop chasing costs and start monetizing innovation with Services as Software™

ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.

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Take 5 Report

Recast BPO as AI stewardship: The new mandate for enterprise reinvention

HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.

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Point of View

Services are starting to scale beyond headcount, signaling an early pivot to SaS

Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.

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Point of View

AI alone won’t save your broken ops: Rebuild your operating model or miss the ROI

For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.

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Competitive Intelligence

Accenture: Sourcing and Procurement Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

GEP: Sourcing and Procurement Services Capabilities, 2025

A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

IBM: Sourcing and Procurement Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

Infosys: Sourcing and Procurement Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

TCS: Sourcing and Procurement Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

WNS: Sourcing and Procurement Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

Capgemini: Sourcing and Procurement Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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Competitive Intelligence

Genpact: Sourcing and Procurement Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Services, 2025.

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