Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 1, 2023 Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.
January 16, 2023 Advancing AI technologies are poised to shake up the outsourcing world.
January 4, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
January 2, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
December 8, 2022 In the next-gen operating model, data emerges as the North Star for business process management services.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 17, 2022 BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.
November 17, 2022 At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.
November 3, 2022 Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.
October 18, 2022 The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.
October 12, 2022 EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?
September 22, 2022 IBM Consulting acquires Dialexa to enhance digital design services.
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