Research & Insights

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Market Impact Report

The Evolution of BPM Services: Cost, Outcomes and Growth

The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.

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Highlight Report

Will EY be remembered as a trailblazer or a guinea pig

EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?

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Highlight Report

IBM Consulting acquires Dialexa, strengthening digital product design services

IBM Consulting acquires Dialexa to enhance digital design services.

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Point of View

Honda’s digital assistance smooths CX during roadside distress

Collaborating across the ecosystem creates customer loyalty in difficult moments.

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Point of View

The great GBS pivot: From process excellence to digital value at scale

The future of global business services is data-driven.

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Highlight Report

PwC boosts BFS services by acquiring Applications Consulting Training Solutions

PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.

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Point of View

Managed services are becoming more sophisticated and commercial models must follow suit

Managed services are becoming more sophisticated and commercial models must follow suit.

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Data Viewpoint

Leading providers bounce back to double-digit growth as pandemic pressure eases

As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers

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