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April 12, 2023 TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.
April 6, 2023 Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.
March 31, 2023 There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.
March 22, 2023 Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.
February 1, 2023 Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.
January 16, 2023 Advancing AI technologies are poised to shake up the outsourcing world.
January 4, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
January 2, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
December 8, 2022 In the next-gen operating model, data emerges as the North Star for business process management services.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 17, 2022 BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.
November 17, 2022 At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.
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