Research & Insights

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Point of View

The Next Frontier: Evolving business services into a growth engine

GBS moves from efficiency driver to trusted growth enabler.

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Horizons Report

HFS Horizons: Telecom Service Providers, 2025

An assessment of telecom service providers, addressing the why, what, how, and so what.

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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Highlight Report

Empowering CPOs through EY’s strategic solutions for procurement, tax, and sustainability

EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.

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Data Viewpoint

THL leaders seek strategic enablers for a customer-centric, resilient, and sustainable future

Top priorities for THL firms include new business models, ESP and data.

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Market Vision Paper

Lean into disruption to shape the generative customer experience

Firstsource is helping clients embrace the agentic AI opportunity.

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Point of View

Don’t let your customer data get away; make customer data platforms the new backbone of CX insights

GenAI plus customer data platforms highlight the potential power of “and”

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Market Impact Report

No more trickle-down digital! How to help mid-tier financial services firms grow in a post-SVB world

HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.

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Point of View

Accelerate the ESG impact: Enterprise leaders, embrace supplier diversity now

Enterprise leaders must prioritize ESG in procurement to remain competitive and leverage diverse suppliers for sustainability.

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Point of View

BrillioOne.ai breaks the legacy deadlock with AI-driven application modernization

CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.

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Highlight Report

Reinventing GBS as generative business services

A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.

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