Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 3, 2025 Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
September 19, 2025 Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 9, 2025 The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.
September 5, 2025 AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
August 29, 2025 Enterprises must reduce custom builds and focus on business outcomes and speed. TCS Crystallus helps with pre-built accelerators.
August 20, 2025 Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
August 18, 2025 A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
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