Research & Insights

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Point of View

To harness data throughout your business, transition finance from the classic back office to the OneOffice

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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Point of View

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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Point of View

AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.

Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft

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Point of View

Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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Point of View

Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer

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Point of View

Continuous change management must underpin enterprise automation journeys

HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.

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Point of View

Google’s taking cloud security seriously but is that going to be enough for enterprises?

As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s

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Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

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Point of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the

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Point of View

Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

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