Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 22, 2016 This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.
December 7, 2016 A look under the hood of ITO service provider Atos from a buyer's perspective.
September 29, 2016 This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
August 5, 2016 A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
July 28, 2016 How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
July 20, 2016 The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
July 7, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
June 7, 2016 This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
June 3, 2016 While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
June 1, 2016 How does the latest retail trend fit into the omnichannel picture?
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
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