Research & Insights

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Competitive Intelligence

Automation Anywhere: Process Intelligence Product Capabilities, 2023

A look at how Automation Anywhere performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Appian: Process Intelligence Product Capabilities, 2023

A look at how Appian performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Celonis: Process Intelligence Product Capabilities, 2023

A look at how Celonis performed in the HFS Horizons: Process Intelligence Products, 2023.

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Horizons Report

HFS Horizons: Process Intelligence Products, 2023

This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.

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Market Vision Paper

Generative AI could provide the tipping point that obliterates the people-centric outsourcing model

Advancing AI technologies are poised to shake up the outsourcing world.

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Point of View

Awareness, training, and governance are essential to creating low code value

Low code adoption is booming and has become a technology of high interest for businesses and software development teams.

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Point of View

Hottest of the Hot Vendors: Singularity Systems (AYR.ai) heats up the HFS Super Summit

Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.

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Point of View

Demystifying the metaverse madness could be maddening

Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.

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Point of View

Low code isn’t a silver bullet, but it will change how you deliver value

Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.

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Point of View

Metaverse in healthcare is exciting — but not compelling enough to adopt

Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.

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Highlight Report

Data is the key to unlock a refreshed vision for managed services

A look at EY's angle on the managed services market opportunity.

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