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Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards

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Highlight Report

HFS Highlight: Why does Cognizant’s healthcare BPaaS resonate post the pandemic shock?

To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.

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Point of View

Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily

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Highlight Report

HFS Highlight: Google aligns sustainability and cloud benefits

There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.

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Point of View

Marketers need customer data platforms to accelerate to OneOffice success

Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and

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Data Viewpoint

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -

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Data Viewpoint

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

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Highlight Report

HFS Highlight: Fulfilling the promise of omnichannel in the public sector

Ditch the CRM focus and embrace an omnichannel strategy

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Point of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .

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Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic Technologies acquisition

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third

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Point of View

Bust these process automation myths for success in 2021

The low down on process debt, digital natives, and automation in the cloud!

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