Accurate, visionary, and thought-provoking insight into issues that impact your business.
January 19, 2018 Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
January 2, 2018 This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
January 2, 2018 IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 21, 2017 This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain
December 20, 2017 Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
December 8, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
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