Accurate, visionary, and thought-provoking insight into issues that impact your business.
May 21, 2020 In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
May 19, 2020 Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 12, 2020 Clients and future talent are looking for reassurance that providers are taking learning and development seriously.
May 7, 2020 HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
May 7, 2020 Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
May 6, 2020 Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
May 4, 2020 Mars, Inc shares its response to today’s paradigm shock
April 28, 2020 Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020 Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020 COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
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