Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 14, 2020 Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
April 6, 2020 From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
April 3, 2020 Times of crisis must drive a new digitally optimized customer service model
April 1, 2020 The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,
March 31, 2020 Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 As we all adjust to the new abnormal, this is the time for the digital workforce to shine.
March 27, 2020 Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.
March 27, 2020 Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike
March 20, 2020 A new value proposition for Tech Mahindra is “BORN”
March 18, 2020 With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps
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