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Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to shine

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

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Point of View

Enterprise executives must look to providers for continual learning excellence—Infosys Wingspan proves what can be done

Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.

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Point of View

It’s not just healthcare industries that need to worry about COVID-19: Every enterprise should be looking to managed security providers for in the

Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike

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Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

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Point of View

Security service providers need to target the overstretched security of state and local governments—less than 40% of US local government and state

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

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Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP framework shows them how

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

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Point of View

To get value from process automation in your organization, you must maximize its initial impact

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and

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Point of View

Leverage engineering support services to drive digital engineering transformation initiatives

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with

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Point of View

Execute a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services

The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused

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Point of View

Service providers will find ample opportunity in content moderation services, but they must proceed with caution

What you need to know about the opportunity (and risk) involved in this hot marketing services area

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