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A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new economy

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

Shun digital complacency and prepare to be an experience-oriented retailer

What you really need to know about “Retail’s Biggest Show”

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Point of View

Providers must invest in talent initiatives – TCS’s approach is driving down attrition of valuable talents

TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers

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Point of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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Point of View

Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

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Point of View

Drive business operations transformation in your organization with RPA by augmenting your workforce—not replacing it

HFS, with support from Capgemini, explores the power of the digitally augmented workforce

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Point of View

Microsoft is saying “Game on!” to RPA vendors with Power Automate in its Power Platform–get ready for an automation software showdown as vendors

Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.

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Point of View

Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside cost

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

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Point of View

Focus on making cognitive assistants understand human behavior, not mimic humans

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and

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Point of View

Vendors: It’s time to cut the crap out of your marketing strategy

For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking

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Point of View

Drive meaningful customer experiences with equally meaningful employee experiences

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Point of View

Focus your diversity efforts on retention—not just hiring

It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.

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