Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Chemical CIOs, stop stalling and turn your AI chaos into real business value

Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.

Read More
Market Impact Report

The future of BPO services is Services-as-Software, turning hours into outcomes

This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.

Read More
Point of View

Transform telco CX with agentic AI by reimagining customer engagement

The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.

Read More
Point of View

Demand more Workday partners and see how they stack up on driving change

Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.

Read More
Highlight Report

Adapt for AI-powered people or lose the battle for talent

Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.

Read More
Market Impact Report

Empowering the deskless workforce: From the edge to the enterprise

Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.

Read More
Competitive Intelligence

Telus Health: Employee Benefits Administrators Services Capabilities, 2025

A look at how Telus Health performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
Competitive Intelligence

UKG: Employee Benefits Administrators Services Capabilities, 2025

A look at how UKG performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
Competitive Intelligence

ADP: Employee Benefits Administrators Services Capabilities, 2025

A look at how ADP performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
Competitive Intelligence

Alight: Employee Benefits Administrators Services Capabilities, 2025

A look at how Alight performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
Competitive Intelligence

Benefitfocus: Employee Benefits Administrators Services Capabilities, 2025

A look at how Benefitfocus performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
Competitive Intelligence

bswift: Employee Benefits Administrators Services Capabilities, 2025

A look at how bswift performed in the HFS Horizons: Employee Benefits Administrators, 2025.

Read More
1 2 39

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support