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April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
March 9, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
February 5, 2015 HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and
November 6, 2014 The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
October 7, 2014 In an era of constant change, companies have to consider if organizational redesign, policy & process changes, technology automation, and outsourcing – or a
October 7, 2014 PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and
September 26, 2014 More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
September 19, 2014 Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
August 26, 2014 Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
June 19, 2014 Accenture’s Digital webcast provided a deeper dive into the launch of its Digital Growth Platform.
May 12, 2014 As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee
March 20, 2014 Aegis's recent acquisition of Symphony BPO shows that in the world of customer experience management (CEM) competitiveness is still very much driven by scale.
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