Research & Insights

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Point of View

Industry Impact – The Utility Operations Value Chain

This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Banking and Financial Services Value Chain

This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Telecom Operations Value Chain

This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Cyber Security Services: What’s in Store for 2018?

A number of the main predictions of drivers for investment in cyber security services in 2018.

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Point of View

Infographic: The State of Automation in Insurance

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Banking

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Healthcare

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Manufacturing

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Telecoms

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Did TCS Discover a Time Portal Back into the Days of Mega-Deals?

The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.

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Point of View

IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Competitive Intelligence

A Buyers’ Guide to EXL Services

A comprehensive view of EXL Services capabilities

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