Research & Insights

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Point of View

Prioritize communication to survive the data rights paradox

Clear communication will help your enterprise survive in the GDPR age.

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Competitive Intelligence

A Buyers’ Guide to Tieto

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.

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Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

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Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Point of View

Industry Impact – The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Healthcare Sector Value Chain

This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Life Sciences Value Chain

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

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Point of View

Industry Impact – The High-Tech Operations Value Chain

This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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