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April 24, 2015 The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
April 10, 2015 HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.
March 9, 2015 WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and
February 24, 2015 EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
November 25, 2014 A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 24, 2014 EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
October 6, 2014 Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
August 27, 2014 We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
June 30, 2014 In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
May 17, 2014 Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
April 16, 2014 In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
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