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Ironshore Kickstarts Transformation Strategy with Genpact

Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a

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Point of View

The Progressive BPO Train has Left the Station – Is IBM on It?

With IBM’s portfolio shake-up, what are the implications for its BPO service lines?

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Point of View

Meeting the Needs of the Mid-Market for Insurance

Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.

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Point of View

Concentrix Continues IBM’s Push Towards Automation In Insurance

IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into

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Top 10 Report

HfS Blueprint Report: Insurance BPO

In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A

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Point of View

The 2014 HfS Research Agenda

HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise

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Point of View

EXL Q3 2013: Healthcare and Insurance Drive Growth for the Quarter

This document examines EXL's Q3 2013 results.

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Point of View

Genpact’s Pankaj Kulshreshtha on Analytics

We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.

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Point of View

3 Steps to Becoming a Customer-Centric Healthcare Company

The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.

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Point of View

Key Opportunities in Outsourcing Insurance Analytics

In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.

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Point of View

State of the Industry 2013: Insurance Summary

This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).

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