Accurate, visionary, and thought-provoking insight into issues that impact your business.
March 4, 2013 In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.
February 9, 2013 With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
February 7, 2013 This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September
December 16, 2012 Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012 Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
November 9, 2012 The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
October 24, 2012 This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
October 24, 2012 This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 10, 2012 We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
September 12, 2012 EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
September 5, 2012 HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
August 30, 2012 EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
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