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Competitive Intelligence

Mphasis: Insurance Services Capabilities

A look at how Mphasis performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Sitel Group®: Insurance Services Capabilities

A look at how Sitel Group® performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

EY: Insurance Services Capabilities

A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.

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Point of View

Enhanced data analytics must power health plan SDoH and care management solutions

Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.

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Point of View

EXL redefining London Market Lloyd’s business around data and AI

The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.

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Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

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Point of View

For insurance firms, SaaS modernizes fragmented, monolithic technology stacks

SaaS may be the most important investment an insurance firm can make in modernizing systems.

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Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

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Top 10 Report

Insurance Services Formidable Challengers, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Top 10 Report

HFS Top 10: Insurance Services, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Data Viewpoint

Enterprises must adopt the right framework to effectively quantify cyber risks

It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.

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Point of View

Simplicity and empathy are rewriting CX for the virtual economy

Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.

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