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Point of View

NIIT Tech’s Tron Smart Automation Platform: More Reality than Science Fiction

As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey

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Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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Point of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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Point of View

Un-Learning to Embrace a Digital OneOffice Culture

Lessons from the Chicago Summit in cultivating a OneOffice culture

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Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

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Point of View

AI will shift the balance of power to the mega ISVs

This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.

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Point of View

Why are enterprises still clueless about unstructured data?

Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.

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Top 10 Report

What Makes HfS Blueprints Unique?

Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for

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Point of View

Genpact Picks up Design Firm on Digital Journey to OneOffice

Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool

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Point of View

Infographic: Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

How Illinois is designing citizen-centric operations for better service

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers

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