Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 14, 2017 This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
December 8, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 28, 2017 As buyers remain confused about AI, narratives need to leverage clearer segmentations
November 21, 2017 How enterprises can align with a shared vision of creating a better customer experience
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 3, 2017 Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
November 3, 2017 The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.
October 31, 2017 Recreating the employee experience to enable change and growth.
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