Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 15, 2017 Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.
August 3, 2017 This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
July 7, 2017 These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
July 3, 2017 Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
June 28, 2017 The slides for Phil Fersht's presentation at Blue Prism World 2017.
June 7, 2017 IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
May 15, 2017 In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
May 10, 2017 Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
March 20, 2017 A look at IPsoft's Amelia and the emerging trend of virtual agents.
February 28, 2017 HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 24, 2017 An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
February 16, 2017 Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
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