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Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

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An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

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The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

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NIIT Tech’s Tron Smart Automation Platform: More Reality than Science Fiction

As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey

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The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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Un-Learning to Embrace a Digital OneOffice Culture

Lessons from the Chicago Summit in cultivating a OneOffice culture

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Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

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