Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 7, 2017 IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
May 15, 2017 In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
May 10, 2017 Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
March 20, 2017 A look at IPsoft's Amelia and the emerging trend of virtual agents.
February 28, 2017 HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 24, 2017 An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
February 16, 2017 Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
January 2, 2017 HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
December 13, 2016 A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
December 5, 2016 OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.
October 18, 2016 How can banks rise to the challenge of intelligent operations and the OneOffice?
September 19, 2016 A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
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