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Horizons Report

HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025

This report assesses the 22 travel and hospitality service provider capabilities for the enterprises to choose for the partner.

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Data Viewpoint

T&H buyers, stop paying for efficiency and start demanding growth

T&H service providers are performing well in delivering efficiency and cost impact.

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Data Viewpoint

T&H industry leaders must demand a close to the innovation gap, and fast

T&H industry has spent the last few years rebuilding operations and restoring traveler confidence.

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Data Viewpoint

TTHL enterprises reset their investment focus from innovation to value creation

TTHL are shifting their focus toward operational efficiency and customer value, with innovation taking a slightly lower priority.

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Data Viewpoint

THL leaders are playing it smart by betting on pragmatism over hype

THL leaders must continue focusing on pragmatic modernization while addressing the need to balance core with edge.

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Data Viewpoint

T&H leaders prioritize resilience and stability in partner selection

T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.​

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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Market Analysis

HFS Pulse Outlook for Travel, Hospitality and Logistics

HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!

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Point of View

Service providers must capitalize on India’s medical tourism boom

Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.

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Challenger Series

HFS Challenger: Cybage

Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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