A compilation of HFS analyst insights on GenAI and the Generative Enterprise, highlighting the potential of Large Language Models (LLMs) such as ChatGPT and GPT-4 to revolutionize business by generating new ideas, reshaping work processes, and disrupting outdated business models.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
More from the GenAI Leadership Series: Phil Fersht caught up with Exponential View Founder Azeem Azhar to discuss how enthusiastic he is about the global focus on AI, where AI is heading, and why. Listen in now
Highlight Report
December 12, 2024Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
Highlight Report
December 03, 2024Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.
Point of View
November 26, 2024HFS and Cognizant hosted senior executives for a Roundtable in London to discuss if UK&I firms are being bold enough with GenAI.
Highlight Report
November 25, 2024LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
Highlight Report
November 22, 2024GenAI has hit escape velocity, with its influence cutting across industries.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Highlight Report
November 22, 2024TCS wants you to embrace change—balanced with the need for enterprise resilience.
Data Viewpoint
November 18, 2024Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
Highlight Report
November 15, 2024Rumors of the death of Inflection AI have been greatly exaggerated.
Point of View
November 13, 2024A roundtable discussion of Retail and CPG enterprise executives.
Point of View
November 11, 2024GenAI transformation isn’t only enhancing marketing—it’s redefining it.
Highlight Report
November 07, 2024IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
Highlight Report
November 05, 2024Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
Highlight Report
October 29, 2024A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.
Point of View
October 24, 2024At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.
Point of View
October 22, 2024HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.
Highlight Report
October 22, 2024Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.
Highlight Report
October 21, 2024IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
Point of View
October 21, 2024Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.
Market Impact Report
October 16, 2024Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.
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